Applications Support Engineer (Level 3) Porto

Applications Support Engineer (Level 3)
Porto
Porto, Porto District, Portugal

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Applications Support Engineer (Level 3), Porto

Client:

Devexperts

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

1471e9711493

Job Views:

28

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Company Description

dx
Feed is a leading provider of data services for the capital markets industry. The company sources and stores direct market data feeds from various exchanges and market participants worldwide. dx
Feed has built one of the most comprehensive ticker plants, offering the broadest range of data services for streaming, consolidation, storage, extraction, and analytics. These include index construction and maintenance for
- side and
- side institutions of the global financial industry.

Job Description

We expect an Applications Support Engineer (Level 3) to:

• work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure
• deploy, install, configure and maintain sophisticated Trading/Finance and related software
• configure bare metal & cloud instances to host various types of applications
• work on the administration of UNIX/Linux OS – installation, configuration and maintenance
• administrate UNIX/Cloud infrastructure – installation, configuration and maintenance
• deploy and configure
  - based servers and networks, provision servers and storage, configure firewalls, VPN, monitoring, etc.
• make key decisions for scalability, reliability and accessibility
• install and manage
  - house developed and external
  - known monitoring systems
• work with the GIT repositories
• implement automation activities in order to get rid of routines
• suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments
• be proactive in identifying and troubleshooting problems in testing and production environments, generating solutions and bug reports when required, and monitoring network and systems health and status, and continuously making improvements
• solve critical problems in applications’ configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc. ) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.
• communicate with clients and partner companies’ engineers on technical subjects
• participate in an
  - call support rotation to ensure 24x7x365 coverage for critical core and customer issues
• guide and mentor Tier II engineers
• share knowledge within the team and across other teams

Qualifications

Must-have skills:

• 3+ years of experience in UNIX/Linux administration
• experience working as a Tier III Support engineer
• strong experience with OS-level administration on Linux and/or UNIX
• experience in Amazon compute cloud
• hands-on scripting experience with Bash, Python, and/or Groovy
• experience with configuring CI/CD pipelines
• in-depth knowledge of TCP/IP and ISO/OSI stack
• experience in working with Apache, Nginx, HAproxy, Envoy, etc.
• experience with networking (routing, IP, TCP, UDP, DNS) and Cisco
• experience with monitoring and logging tools (Zabbix, Elasticsearch, or Open
  Search, Grafana, Kibana, Dynatrace, Prometheus, etc. )
• know how to read and analyze errors in applications
• strong ability to troubleshoot and solve problems using analytical skills
• an ability to handle multiple tasks and projects simultaneously
• understanding of ITIL processes and routines
• good command of English (written and verbal)

Nice-to-have skills:

• knowledge of IP Multicast (RP, PIM, IGMP)
• experience in cluster technologies and high availability systems
• experience with SQL-like command language
• experience with Ansible
• knowledge of Java programming language
• experience with trading/exchange/risk management software usage
• experience with Atlassian software (JIRA, Confluence, Fish
  Eye, etc. )