Application Support (German speaking)
With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:
- Strategy (Outsourcing, Ne
Xel, Team as a Service, Tech Academies); - R&D (Bootcamps, POC, Tech Lab);
- Nearshore.
In ADENTIS, we focus on PEOPLE. This is our emotional salary:
- Great Work-Life balance;
- Very flexible organizational routine;
- Health benefits (for you and your family);
- Team Buildingactivities;
- Over 300 protocols to offer you great discounts in different areas;
- Continuous professional development sponsored by our Training and Certification Department;
- Regular feedback on your performance through a personalized plan;
- Comprehensive career plan and progression involving assertive performance reviews.
Responsibilities:
• Application support for IT services (Time management application) & other Digital People Solutions platforms.
• Incident Management - Provider Controlling.
• Incident resolution within supported applications (incidents, queries & service requests).
• End-to-end customer experience providing a single
-
- contact.
• Document all relevant application support information e. g. Creation of use cases, identifying improvements/old documentation.
• Knowledge sharing inside the team regarding the applications and supported activities.
You must have:
• Fluent in English and German (required).
• Experience in Help Desk / Application Support including handling with Incident Management Tools.
• Experience in technical analysis regarding IT applications.
• Experience in
- based services is a plus (Saa
S).
• Relevant Service
Now experience is a plus.
• Good interpersonal skills and ability to build a positive relationship with partners to achieve a common goal.
• IT Infrastructure library (ITIL) certification is a plus.
• Proficiency in Microsoft Office (required).
• Fluent in English and German (speaking, reading, and writing).
• European Union Citizenship or Portuguese Working Visa / Portuguese Residency.
• Availability to go to the office, once a week.
If you want to be part of a real People First organization, join us! Send your CV to andre. lago@adentis. pt
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Informações detalhadas sobre a oferta de emprego
Empresa: Adentis Portugal Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 15. 3. 2025
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