Application Support (German speaking) Lisboa

Application Support (German speaking)
Lisboa
Lisboa, Lisboa, Portugal

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

• Strategy (Outsourcing, Ne
  Xel, Team as a Service, Tech Academies);
• R&D (Bootcamps, POC, Tech Lab);
• Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

• Great Work-Life balance;
• Very flexible organizational routine;
• Health benefits (for you and your family);
• Team Buildingactivities;
• Over 300 protocols to offer you great discounts in different areas;
• Continuous professional development sponsored by our Training and Certification Department;
• Regular feedback on your performance through a personalized plan;
• Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

• Application support for IT services (Time management application) & other Digital People Solutions platforms.

• Incident Management - Provider Controlling.

• Incident resolution within supported applications (incidents, queries & service requests).

• End-to-end customer experience providing a single
-
- contact.

• Document all relevant application support information e. g. Creation of use cases, identifying improvements/old documentation.

• Knowledge sharing inside the team regarding the applications and supported activities.

You must have:

• Fluent in English and German (required).

• Experience in Help Desk / Application Support including handling with Incident Management Tools.

• Experience in technical analysis regarding IT applications.

• Experience in
- based services is a plus (Saa
S).

• Relevant Service
Now experience is a plus.

• Good interpersonal skills and ability to build a positive relationship with partners to achieve a common goal.

• IT Infrastructure library (ITIL) certification is a plus.

• Proficiency in Microsoft Office (required).

• Fluent in English and German (speaking, reading, and writing).

• European Union Citizenship or Portuguese Working Visa / Portuguese Residency.

• Availability to go to the office, once a week.

If you want to be part of a real People First organization, join us! Send your CV to andre. lago@adentis. pt