Application Support Engineer Porto

Application Support Engineer
Porto
Porto, Porto, Portugal

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

About the Role

The candidate will provide application support within the Banking and Financing Services area for Bancs EA

Responsibilities

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift

• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.

• Documenting and training other team members

• Shadow other team members and seek to learn to improve day to day coverage of the platforms

• Sharing knowledge within the team as well documenting the issues/incidents for better follow up

• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue

• Availability to work during Holidays / Weekends as per
  - defined needs and on a rotational basis with the rest of the team

Technical Skills:

• Oracle SQL
• Unix
• Strong functional support in BANCS TCS application
• ITIL understanding is also a plus.

Language Skills

• English

Soft Skills:

• Good relational qualities – Good communication
• Accuracy, reactivity & proactivity, autonomy and curiosity
• Interest to learn the Business
• Team Spirit
• Client focus