Application Support Engineer Lisboa

Application Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Job description:

The candidate will provide application support within the Banking and Financing Services area for the DTS - IT DIGITAL team.

Dedicated to Artificial Intelligence group applications which include mainly Chatbot, RPA, Document Intelligence and others.

The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running providing an effective, responsive and proactive level of support.

Main Tasks:

• Support the business in their IT needs and understand the business workflows and scenarios
• Manage Incidents, Requests, Changes
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Understand the underlying issue and the associated patch fix/release and identify systemic issue. Contribute towards better
  - release checkouts
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Availability to work during Holidays / Weekends as per
  - defined needs and on a rotational basis with the rest of the team

Technical Skills:

• Application Performance Monitor (Specifically Dynatrace)
• General IT infrastructure knowledge
• Particular knowledge and experience with Red
  Hat Linux
• Shell script

Language Skills:

• English C1

Soft Skills:

• Good communication skills
• Autonomous and proactive person
• Team player
• Think
  -
  - the box and come up with new ideas/ improvements for the processes
• Organizational Skills