Application Support Engineer / Application Manager Lisboa

Application Support Engineer / Application Manager
Lisboa
Lisboa, Lisboa, Portugal

Job Description

APPLICATION SUPPORT ENGINEER

Working from Portugal integrated with the IT Finance Department, you will join the Resources and Skills Department as an Application Support Engineer to ensure the common tasks associated with this role.

You should be available to travel within and outside Portugal, and work remotely in a hybrid model (office and remote working).

Mission: Aim your efforts to manage the best procurement management ecosystem with two applications – Scoops and Skipper.

Your responsibilities include:

1. Guaranteeing the best effort on performance and operational monitoring over the allocated period by ensuring responsiveness to evolution requests, corrective maintenance requests, restoration of service, and compliance with defined SLAs.
2. Assessing risks that may arise during your work and within your scope of responsibility.
3. Ensuring objectives and deadlines of deliveries are met by respecting SLAs and conducting regression testing within the
   - determined test coverage ratio.
4. Identifying and requesting essential resources.
5. Developing the functional or technical
   - solution (depending on the field) by seeking necessary resources and expertise.
6. Validating the solution and functional or technical hypotheses (depending on the field).
7. Updating deliverables specific to the operation of the RUN according to norms and standards.
8. Managing or participating in meetings and committees related to your scope of intervention.

Communication Responsibilities:

1. Guaranteeing communication to various stakeholders at the frequency defined with customers (business lines and manager).
2. Organizing and updating documentation/knowledge base of the solutions within your scope, including FAQs from clients and bug fixing information.
3. Preparing technical documentation.
4. Engaging in a continuous improvement approach to reduce incidents.
5. Challenging the team and sharing ideas.

Qualifications

Mandatory:

1. University graduation in an IT-related field.
2. At least 3+ years of experience in a similar position.
3. Experience in purchasing and management control.
4. Experience in application production run support, acting as a Technical Leader.
5. Knowledge of the accounting scope would be a plus.
6. Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels, including:
1. Meeting management.
2. Publicly presenting, explaining, and learning business matters.
3. Producing and following up on meeting outcomes and inputs (meeting minutes, requests, business analysis, etc. ).
4. Incident management.
7. Tools: Service Now, Jira Lanta, Oracle with PL/SQL knowledge (advanced level), Power
   BI knowledge will be a plus.

Optional:

1. Previous background as a Technical Leader in software development.
2. Knowledge of Purchasing Software, e. g. , Ivalua.
3. Experience with Oracle DB.
4. Experience with test tools and frameworks.