Application Production Support Lisboa

Application Production Support
Lisboa
Lisboa, Lisboa, Portugal

The candidate will provide application support within the Banking and Financing Services area.

Will be dedicated to Artificial Intelligence group applications which include mainly Chatbot, RPA, Document Intelligence, and others.

The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running, providing an effective, responsive, and proactive level of support.

Responsibilities

• Technical support, both locally developed and third parties internally hosted
• Ensuring the specialist support to the IT development and Application Support team
• Manage applications migrations/re-hosting
• Coordinate the change management for all the applications in scope
• Collaborate to the changes on the infrastructure hosting the applications in scope
• Contribute to global/local strategic projects

Main Activities

• Responsible for deploying applications by setting up the environments, troubleshooting, and producing accurate documentation
• Need to be flexible and adaptable as well as having a broad technical
  - on knowledge of different application technologies and enterprise infrastructure (cloud)
• Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc. )
• Adopts global and departmental guidelines, IT best practices, and IT Security recommendations
• Define tactical solutions to resume processes as quickly as possible
• Contribute to solve incidents and find out the root cause
• Guarantees
  - call availability during the required time windows or at the weekend for extraordinary activities
• Perform regular reviews of scripts before UAT phase
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve
• Propose and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform capacity planning for projects at least once a year
• Provide support to projects regarding the definition of solutions
• Participate in the standardization of practices
• Participate in the validation of migrations done of servers instances
• Participate in the evolution of servers tools

Experience and Skills

• At least 5 years of experience
• Teamwork attitude: work cooperatively toward a common objective
• Accuracy: manage details to fully achieve required objectives and safeguard the context
• Stress management and
  - control: be able to switch quickly from one topic to another, handle multiple incoming inquiries, and control external pressure without losing clear thinking
• Problem solving: consider issues by gathering relevant information, analyzing data, and evaluating alternatives to find tactical solutions
• Strong analytical skills: break down problems into components by identifying relevant issues and recognizing connections
• Responsiveness: promptly address needs based on understanding their priorities and constraints
• Autonomy: manage own work in order to take appropriate actions
• Proactivity: be able to anticipate issues or new technical requirements thus addressing them to the appropriate teams/colleagues

Main Tasks:

• Support the business in their IT needs and understand the business workflows and scenarios
• Provide business, team members, and other project/task partnering teams updates on the issue/task/project
• Understand the underlying issue and the associated patch fix/release and identify systemic issues. Contribute towards better
  - release checkouts
• Improve
  -
  - day tasks by writing scripts and automating tasks that are
  - oriented
• Availability to work during Holidays/Weekends as per
  - defined needs and on a rotational basis with the rest of the team

Profile

Technical Skills:

• Application Performance Monitor (Dynatrace preferable)
• General IT infrastructure knowledge
• Particular knowledge and experience with Red
  Hat Linux
• Experience in Continuous Delivery context, Industrialization/automation of deliveries, deployments, rollbacks
• Cloud Experience: Kubernetes and cloud managed services (AWS, Azure, or IBM Cloud), middleware (VIP, WAF, RDBMS, No
  SQL, File Storage)

Language Skills:

Soft Skills:

• Autonomous and proactive person
• Team player
• Think outside the box and come up with new ideas/improvements for the processes
• Organizational Skills

Presentation of the group

Consort Portugal, set up in 2021 to meet the challenges of offshoring, is now focusing on digital services for local companies:

• Support the offshoring strategies of the Group’s customers, particularly in Europe
• Offer Portuguese economic players the expertise of its 2 communities: Consortis, leader in managed infrastructure services, and Consortia, expert in Data, Digital Development, and Media Engineering

Consort Portugal’s culture encourages autonomy and individual responsibility. In-house training and support from the management team, and the commitment of each individual, contribute to a high level of technical skills and quality services.

Consort Portugal implements the Group’s HR policies, mobilizing its energies to promote individual
- being and inclusion.