Application Production Support Lisboa

Application Production Support
Lisboa
Lisboa, Lisboa, Portugal

Position Description: Main Tasks:



Support the business in their IT needs and understand the business workflows and scenarios

Manage Incidents, Requests, Changes

Provide business, team members and other project/task partnering teams updates on the issue/task/project

Understand the underlying issue and the associated patch fix/release and identify systemic issue. Contribute towards better
- release checkouts

Improving day to day tasks by writing scripts and automate tasks that are procedure oriented

Availability to work during Holidays / Weekends as per
- defined needs and on a rotational basis with the rest of the team

Technical Skills:



Application Performance Monitor (Specifically Dynatrace)

General IT infrastructure knowledge

Particular knowledge and experience with Red
Hat Linux

Shell script

Language Skills:



English 4 Mastery

Soft Skills:



Good communication skills

Autonomous and proactive person

Team player

Think
-
- the box and come up with new ideas/ improvements for the processes

Organizational Skills

Skills: Analytical Thinking English Incident Management What you can expect from us: Together, as owners, lets turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because



You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.



Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and
- being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our teamone of the largest IT and business consulting services firms in the world.