Apoio Ao Cliente Nestlé - Com Francês (Remote) - Hiring Urgently, Lisboa Lisboa

Apoio Ao Cliente Nestlé - Com Francês (Remote) - Hiring Urgently, Lisboa
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Gigroup

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

54

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

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Job Description:

We are searching for an experienced Apoio Ao Cliente Nestlé - Com Francês (Remote) to join our
- star team at GIGROUP in Oeiras. Growing your career as a Full Time Apoio Ao Cliente Nestlé - Com Francês (Remote) is a terrific opportunity to develop useful skills. If you are strong in
- solving, persuasion and have the right initiative for the job, then apply for the position of Apoio Ao Cliente Nestlé - Com Francês (Remote) at GIGROUP today!

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services.

A Customer Support Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features and functionalities as per standard procedure.

A Day in the life of. . .

• Respond to customer queries via phone and written channels in a timely and accurate way
• Identify customer needs and help customers use specific features
• Report product malfunctions
• Encoding internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns, if any
• Follow up with customers to ensure their issues are resolved
• Gather consumers' feedback and complete a FAQ database and
  - based documents
• Treat serious and sensitive consumer contacts following the specific guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers' questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

• Fluent in French (spoken and written)
• Advanced Knowledge of English
• Experience as a Customer Support Specialist or similar CS role
• Customer management orientation
• Familiarity with the Nestlé industry is a plus
• Understanding of how CRM systems work
• Excellent communication and
  - solving skills
• Multi-tasking abilities
• Attention to detail

We offer:

• Direct contract with our client.
• Competitive salary and annual bonus according to your performance.
• Flex Benefits - you can choose what benefit is more suitable for you.
• Remote work schedule
• Career progression and possibilities for International Career.
• Initial and continuing training.

We're waiting for you!

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Benefits of working as a Apoio Ao Cliente Nestlé - Com Francês (Remote) in Oeiras:

• Learning opportunities
• Company offers career progression opportunities
• Advantageous package
• Remote Work opportunity