After Sales / Customer Service Support Operator (m/f/d) Lisboa

After Sales / Customer Service Support Operator (m/f/d)
Lisboa
Lisboa, Portugal

Siemens Smart Infrastructures relies on the combination of smart grids and smart buildings by combining physical solutions and digitalization in all areas of electrification and automation. Ingeniously it connects energy systems, buildings, and industries to improve the way we live and work through greater efficiency and sustainability.

Siemens SI has its global headquarters in Switzerland with about 7, 400 colleagues who are responsible for the solutions and services business. This makes Siemens SI the market leader in Europe.

Together, we build technology to transform the everyday!

Your mission will be…

• Conducts technical and/or administrative, mainly
  - defined support activities for service operations and delivery.
• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customer remotely and onsite and provides 1st level user support in case of arising issues.
• Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports
  - and/or post sales technical product advice for development, implementation and operation of customer solutions.

What you can expect from us…

A hybrid and flexible working model to promote a better
- life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our
- site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

• Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing)
• Forbes – World’s Best Employers (#1 Engineering & Manufacturing)
• Linked
  In – Linked
  In Top Companies (#2)
• On
  Strategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)
• Fortune – World’s Most Admired Companies (#1 Industrial Machinery)
• Teamlyzer – Company with the Best Interviews (#1 Technology)

Please attach your CV in English.

#Siemens #People
At
Siemens

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!