Admin, IT Service Desk (all genders) Porto

Admin, IT Service Desk (all genders)
Porto
Porto, Porto District, Portugal

Join Team
Viewer, the leader in remote connectivity software. We harness the potential of
- edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1, 500 employees spans different continents, cultures, and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Join our IT Service Desk Team to be a
- to person for our Team
Viewer colleagues and support for any IT Request/Issues. You will be the dedicated IT Service Desk admin for our Porto location and will assist our internal employees:

Responsibilities

• Show your
  - solving skills and escalate to responsible teams if necessary.
• Provision, provide, and support our
  - end user hardware.
• Create and escalate tickets to relevant teams for complex technical issues.
• Take over responsibility for procurement of IT software and hardware.
• Work together with our global IT team to provide
  -
  - class solutions to all Team
  Viewer employees.
• Be willing to move and set up workplaces/desks for
  - house colleagues as part of the job.
• Ensure IT Assets and Stock Management for your respective location.
• Take
  -
  - end responsibility for your tasks for your respective location and help other locations, if necessary.
• Travel to our HQ in Germany or any other location as and when required.

Requirements

• Hold a university degree in Computer Science, Telecommunications, or a related field.
• At least 2 years of professional experience in a similar role.
• Understanding of ITIL concepts is important. Certification will be preferred.
• Demonstrate a good understanding of Windows 10, Windows 11, Mac
  OS, Intune, along with basic knowledge of Active Directory, Networking, and Operating systems.
• Prior experience with ticketing systems such as Fresh
  Service is considered advantageous.
• Fluency in English and Portuguese is mandatory; further languages are a plus.
• Determination, enthusiasm, and willingness to learn.
• Working independently is just as important to you as team spirit.
• Think outside the box – challenge our status quo and bring ideas to the table.
• Strong communication skills and passion for customer support/service.
• Be flexible enough to cover for team members as and when required.

Team
Viewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse,
- driven culture makes us stronger.