Accounts Receivable/Collections Specialist Lisboa

Accounts Receivable/Collections Specialist
Lisboa
Lisboa, Lisboa, Portugal

Accounts Receivable/Collections Specialist

Lisbon

Pager
Duty empowers teams of all kinds to do the critical work that moves business forward through the Pager
Duty Operations Cloud.

Pager
Duty is seeking an Accounts Receivable/Collections Specialist to join our diverse,
- focused team in Lisbon! As an Accounts Receivable/Collections Specialist, you will be responsible for decreasing our Order-to-Cash cycle by optimizing our existing collections process and leveraging new systems and tools on our global accounting and finance team. This is an exciting opportunity to leverage your knowledge of B2B AR and Collections to bring solutions and diverse thoughts while working in a
- paced environment.

KEY RESPONSIBILITIES

• Independently managing a collection portfolio of 400-500 invoices each month.
• Manage and respond to customer invoicing inquiries via email and Salesforce Queue.
• Resolve customer disputes as they pertain to payment of outstanding balances to ensure prompt settlement of the invoice.
• Ensure timely and accurate payment application of daily cash receipts on team rotation; preparation by meticulously compiling and reviewing payment transactions.
• Provide excellent customer service to both internal and external customers.
• Collaborate and build trusted partnerships with internal and external stakeholders to facilitate payments.
• Participate in team planning meetings.
• Meet defined monthly AR goals and activity metrics.
• Team player able to assist where needed.
• Independently create
  - hoc reporting utilizing Zuora, Sales
  Force, and Excel.
• Support audits by providing necessary documentation.

BASIC QUALIFICATIONS

• 3+ years high volume B2B collections experience.
• Knowledge of Collections, Cash Applications, and Billing procedures.
• Able to create
  - hoc reporting utilizing Zuora, Sales
  Force, and Excel.
• Ability to prioritize and manage multiple responsibilities.

PREFERRED QUALIFICATIONS

• Someone who takes initiative, anticipates challenges, and acts without being prompted. You should be
  - motivated and always looking for ways to contribute and improve.
• Commitment to excellent customer service. You are an analytical thinker who can evaluate situations from multiple angles, identify potential issues, and develop innovative solutions.
• Ability to communicate clearly and professionally to all levels of the company and external vendors.
• Experience in the tech or comparable industry with the ability to operate in a
  - paced environment.
• Experience with Google Workspace/Microsoft Office products.
• Experience with Zuora and Sales
  Force experience a plus.

Pager
Duty is a flexible, hybrid workplace. This role is expected to come into our Lisbon office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!

What we offer

• Comprehensive benefits package from day one
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled
  - wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for
  - pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off - 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

Pager
Duty is committed to creating a diverse environment and is an equal opportunity employer. Pager
Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Pager
Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

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