Account Manager Idanha a Nova

Account Manager
Castelo Branco
Idanha a Nova, Castelo Branco, Portugal

We are looking for a suitable candidate to join us as Account Manager, based onsite at our client's office in Jakarta, Indonesia.

Working within the Client Service team, the Account Manager will undertake the
-
- day client account management requirements whilst delivering excellent customer service. The Account Manager will support the activities (day-to-day and development) of all junior individuals working within their designated client account.

Roles & Responsibilities

1. Support the Customer Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP.
2. Using the appropriate communication channels, clarify client requirements while managing client expectations with respect to timelines.
3. Reference applicable Trident generic and
   - specific standard working practices (SWP) to effectively process all the necessary
   - artwork build activities utilizing Trident/client artwork management tools.
4. Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
5. Schedule production resources where directed.
6. Release completed products in line with the agreed timelines.
7. Preparation of quotes and invoices for client billing.
8. Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
9. Identify and constructively raise issues with relevant team members, promoting best practices.
10. Support the Management team through the investigation of process improvements, making recommendations for process improvements.
11. Support the introduction of technology changes through system testing, communicating issues/potential issues.

Requirements

1. Relevant experience in print and/or packaging knowledge.
2. 2-3 years of experience in servicing client accounts.
3. Possess project management skills in managing accounts end to end.
4. Due to geographical requirements, Bahasa Malay language capability is required in this role.
5. Excellent written and spoken English.
6. Work onsite at client's office in Jakarta.

We are an equal opportunity employer and strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.