4PL PRISM Performance and Operational Coordinator Matosinhos

4PL PRISM Performance and Operational Coordinator
Matosinhos
Matosinhos, Porto District, Portugal

Location: Matosinhos, PT

4PL PRISM Performance and Operational Coordinator

PRISM, part of the Logistics Division of the CMA CGM Group (CEVA Logistics), is a neutral, independent, and ISO 9001 certified organization that integrates and implements the best market solutions.

Established on several continents, PRISM draws on its dual business and digital expertise to develop a flow management and supply chain consulting offer.

By guaranteeing the NEUTRALITY of its action, PRISM selects the BEST PARTNERS in the logistics chain, conducts the FREIGHT PROCUREMENT policy, and manages international flows in a logic of COST OPTIMIZATION, TIME TO MARKET, and SUSTAINABILITY.

PRISM is integrated into CEVA Logistics (CMA CGM Group), which provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110, 000 employees spread over 1, 300 sites, we are well on our way to achieving our vision: to be a Top 5 global forwarder.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to
- create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

DARE TO GROW! Join PRISM as part of CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Mission: He/She is in between operations and management functions, bringing technical expertise and support to operations to improve transport performance.

Activities

Lead daily transport performance:

• Closely monitor carrier performance
• Challenge carriers with alternative solutions
• Report to carrier & procurement management on global performance overview.
• Communicate proactively to customers
• Support operations being the first escalation level.
• Check that all required specifications are available.
• Clarify technical requirements with customers when needed.
• Request quotations from carriers
• Analyze technical and cost responses from carriers.
• Send detailed quotations to customers
• Provide clear instructions to operations
• Report to procurement team on global cost and solution overview

Cost Management:

• Support freight audit team in cost gap analysis with technical analysis of the gap
• Challenge alternative solutions with carriers
• Report to procurement team for rate card adjustment when required.

Contribute to continuous improvement:

• Manage and resolve major operational issues which require technical expertise, closely communicate to customers and operational teams on
  - up.
• Report to operation Manager and contract manager on operational gaps, to adjust SOP or organize operation team awareness when required.
• Manage blocking points on claims and complaints to support resolution.
• Contribute to regulatory watch.

Act as a coordinator between operation, customer, and support functions to support smooth operation management:

• Participate in weekly and monthly performance reviews with carriers.
• Participate in weekly operational reviews with customers.

SKILLS

For this position, the successful candidate should have a good transport & logistics background:

• Strong freight forwarding knowledge in air, sea, and land transportation, transport regulation, and process. A minimum of 5 years experience as a freight forwarding agent is required.
• Knowledge in customs management
• Customer-oriented and stress management skills.
• Ability to work in an independent environment with remote teams.
• Solid working knowledge of standard computer applications including MS Office (especially Excel)
• Good communication skills
• Well organized with ease in priority management

EXPERIENCE

• 5 years experience in freight forwarding with strong knowledge of Airfreight and customs.
• Continuous Improvement and Lean Manufacturing experience
• Bachelor’s degree +3 years in Transport and Logistics (desirable)
• Ability to travel (25%)
• Fluent in English, local language, and French (desirable)

ORGANIZATION / RELATIONSHIPS

• Position in a matrix organization with a direct reporting line to the Responsible (3PL & Procurement Manager)
• Operations
• Support functions
• Contract Managers
• Information systems manager

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability, and/or age (as prescribed by law).

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as Linked
In or via an official company email address: pt. hr@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.