1st Line IT Call Center Agent (Freelance) Lisboa

1st Line IT Call Center Agent (Freelance)
Lisboa
Lisboa, Lisboa, Portugal

1st Line IT Call Center Agent (Freelance)

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and
- value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Are you ready to discover the role of a 1st Line IT Call Center Agent (Freelance) in Netcompany-Intrasoft?

As a 1st Line IT Call Center Agent (Freelance) you will:

• Resolve incidents and service requests, install software, configure and upgrade ICT systems and perform minor hardware repairs for
  - users devices.
• Be the first point of contact for all incoming tickets from our customers via phone and chat channels.
• Offer remote support to
  - users by either resolving their issues directly or coordinating with relevant parties to ensure the ticket is resolved efficiently and comprehensively.
• Assist the
  - user with all basic software, hardware and
  - visual equipment.
• Train the users in best practices of the usage of the items mentioned above.
• Day-to-day operations to satisfy continuity of service, recovery, security and performance needs.

We are particularly seeking candidates interested in a freelance contract. Please note that full presence in the office is required.

Qualifications

What would make me a fit for the role:

• 1+ years of experience in an IT Service Desk and Direct Customer Support role (or similar).
• Proven experience in Active Directory (Microsoft and Azure), Office Tools (Excel, Word, etc. ), ITSM Tools (Jira or Service
  Now), Software Installations, and Hardware Troubleshooting.
• Working knowledge of common operating systems, software, and
  - visual applications.
• Ability to provide support over the phone & chat.
• Excellent communication skills and experience working in a multicultural environment.
• Excellent knowledge of English.
• Good organizational and
  - solving skills, ability to work responsibly and multitask.

It will be considered as a strong advantage if you have any of the following:

• ITIL V4.
• Microsoft Technology Associate (MTA).
• Microsoft Solutions Associate (MCSA).
• Microsoft Solutions Expert (MCSE).
• Microsoft Azure Certificates.
• Microsoft 365 Certificates.
• Comp
  TIA A+ Technical PC or similar certifications.

Additional Information

Being a part of the Netcompany-Intrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business,
  - hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to being part of a diverse environment, and have the opportunity to work alongside
- experienced professionals, on challenging,
- scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Please submit your CV in English. All applications will be treated as strictly confidential.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/.

#Be
Part
Of
Something
Great!